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What should I do when my Green Bay home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family members – against the various risks you may experience, like burglary, fire, and flooding. Despite the fact that your home might be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Green Bay home alarm system goes off? The blaring of an alarm is likely to be jarring, bewildering, and could provoke panic. Your best choice is to stay level-headed and follow these simple suggestions.

Steps to Take If Your Home Alarm System In Green Bay Goes Off

It’s a circumstance no one desires to encounter, but it’s also the reason why you ordered a home alarm system originally. You’re woken up in the wee hours of the morning with the unmistakable blasting of an alarm after a home security component has been tripped. So what are you going to do?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is ringing loudly, and your heart is pounding. But keeping a cool head is the best way to assess what’s going on. Avoid the urge of trying to handle the emergency yourself and let your monitoring professionals and first responders perform their job.
  2. Attend to your family members. Your main focus should be your family members and moving them out of danger. In the case of a burglary, this might include moving to an appointed safe zone as far from entrances as possible. There’s a good chance that your alarm may have deterred the trespasser, but it’s always smarter to be safe than sorry. If there’s fumes or flames, please vacate your residence without delay.
  3. Don’t forget your phone. In this day and age, most homeowners take their smartphones with them always, but you could neglect to grab it during an emergency. It’s a good thing to have. You’ll have the chance to stay in touch with your monitoring experts and get alerts through your home security app.

Connect With Your 24/7 Monitoring Agents

Whenever your home alarm system in Green Bay goes off, your 24-hour monitoring professionals will instantly act. Their first move is to verify your alarm, and that includes getting in contact with you. The guideline they follow is dependent on the type of emergency. For instance, if a medical emergency is triggered, one attempt will be made to contact you before assistance is deployed. In the event of a break-in - the most typical type of event - a monitoring professional will abide by these guidelines to reach out to you:

  • An attempt will be made to contact you using the touchscreen interface. You will generally be required to supply a passcode.
  • If that effort isn’t successful, a call is attempted to your primary contact number.
  • A second number or your first contact person is called next.
  • If there still isn’t an answer, area police are deployed.
  • Your monitoring agents will try to reach you again once emergency personnel are contacted.

If you're not able to communicate with the monitoring team, that’s OK. Assistance will still be dispatched even when you're not available to substantiate the emergency.

Be prepared for any situation with a Vivint home alarm system in Green Bay

Be prepared for any emergency with a state-of-the-art home alarm system in Green Bay from Vivint. Contact (920) 663-3617 to begin customizing your property’s defense today.